All adult and child patients register initially on a private ‘pay as you go’ basis. It is practice policy to provide you with a written treatment plan and quotation before embarking on a course of treatment. We also do our best to give you clear information for you to make an informed decision on appropriate choices for your dental health.
After the first course of treatment, patients can either stay registered as a ‘pay as you go’ patient or join our Denplan scheme.
Our NEW PATIENT COORDINATOR OR RECEPTIONIST can answer any of your questions.
Do you know someone who attends our practice? If so then ask them for a new patient referral card. This entitles you to a half price first visit and may win them a bottle of champagne!
First Visit
Hopefully you will have received our new patient welcome pack before your first visit. It is important that at this visit you are prepared to discuss with the dentist any problems you are experiencing or any part of your dental health which you are not comfortable with, e.g. Cosmetic improvement .
Please complete the new patient menu.It is important for us to be aware of your complete medical history. It would be helpful if you could bring a completed medical history form and a list of medication you are taking.
Choosing the best way to pay
Payments are made at the time of treatment and as your itemised treatment plan specifies. Payments can be made by cash, credit or debit cards, BACS payments or building society cheque. Once dentally fit and if you have signed up to our Denplan care scheme, you are able to spread the cost with affordable monthly payments.
Please let us know if you are concerned about the cost of your treatment.
Large treatment plans would normally be entitled to substantial discounts if advance payments are made. We are also now able to offer patient finance options too (T&C’s Apply)
Cancellations
Please ensure that at least 24 hours notice is given to cancel an appointment in order that your appointment can be offered to another patient. If a patient fails to keep an appointment a charge may be enforced.
Complaints Procedure
We take great pride in the high standard of work we provide in this practice and the good relationships we have with our patients. As part of our practice policy we welcome any comments especially if a patient is unhappy with anything. The person to make comments to is practice manager, our receptionist. They will be glad to answer any queries you may have about your treatment, costs, appointment etc. Excellent work is not enough; we want happy patients too!
